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Find answers to common questions or get in touch with our support team.

Getting Started

HS Code Classification

Tariffs & Duties

Shipping & Logistics

API & Integrations

Billing & Plans

Frequently Asked Questions

What is an HS code?

HS (Harmonized System) codes are a standardized system of names and numbers used to classify traded products. They're 6-12 digits long and determine the tariff rate, regulations, and documentation required for your product. Pakistan uses PCT codes while the US uses HTS codes.

How accurate are TradeMate's HS codes?

TradeMate achieves 99.7% accuracy on HS code classification, validated against official Pakistan PCT and US HTS schedules. Our AI considers product descriptions, materials, function, and intended use to find the correct code.

Can I get a refund if I'm not satisfied?

Yes, we offer a 14-day free trial on all plans. If you're not satisfied within the first 30 days, contact support for a full refund. Enterprise plans include a custom SLA.

Is my data secure?

Absolutely. We use bank-level encryption (AES-256), are SOC 2 compliant, and never share your data. Your trade information stays confidential.

How do I integrate TradeMate into my ERP?

Our REST API supports standard OAuth2 authentication. Check our docs for code samples in Python, JavaScript, and cURL. Integration typically takes less than a day.

What's included in the free trial?

The free trial includes full Professional plan access: unlimited HS lookups, tariff analysis, DDP calculator, AI chat, and live rate queries. No credit card required.

Still Need Help?

Our support team is here to help you with any questions.

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